How can we help?
Most answers are below. If not, write to us.
Email us
support@silo-private-vault.fyi
We reply by email. We will never ask for your PIN or recovery phrase.
Privacy questions and data requests: privacy@silo-private-vault.fyi
Help topics
I forgot my PIN
Tap "Forgot PIN? Use recovery phrase" on the lock screen and enter your phrase. Then you can set a new PIN.
I lost my recovery phrase
Silo cannot recover it for you. If your vault is still open, go to Settings and create a new recovery phrase, then write it down and keep it safe.
How do I move to a new phone?
Back up your vault, then restore it on the new phone with your recovery phrase. Backup and restore are arriving with launch.
How do I restore a purchase?
Open Settings in Silo and choose restore purchases. Use the same store account you bought with.
How do I cancel my subscription?
Cancel it in your store account settings. Deleting the app does not cancel a subscription.
How do I export everything?
Open Settings and choose export. You can also save or share a single item from the vault.
How do I delete my data?
Delete items in the app, or remove the app to remove the vault from your phone. For details, see how to delete your data.
How do I report a bug?
Use send feedback in Settings, or email us. Tell us your phone model and what you were doing. Never include your PIN or recovery phrase.
Looking for something else? Read the privacy policy, the terms of use, orhow to delete your data.